FrAshi
Professional
Bummer to have to post my first negative feedback thread on here.
I ordered 5 EZ Swap PCB Holders from @NFGx on June 4, 2026. They shipped them out on June 15th, from Australia to New Mexico, USA. On June 24th, the package stopped moving, in Denver. What has followed has been the strangest experience I've had with a seller on AP.
I've posted the transcripts for full transparency below, but here's a basic summary of salient points:
July 2: I ask NFGx to make an inquiry since the package hadn't moved in over a week
July 3: NFGx tells me he will check with AusPost after the weekend but 1) he is sure they will tell him to deal with USPS and 2) not to worry, what happens in these cases is that the item is moving along but the tracking number isn't
July 6: I ask him to file a claim with USPS to get them looking for the package, which he does not want to do give any of his information to "a business in a country as lax with this stuff as yours." Later that day he says that he has initiated a claim with AusPost.
July 16: NFGx says he heard back from AusPost who told him to file a claim with USPS. I ask him to file a claim with USPS. He doesn't want to, so I get the relevant info from him and file it myself
July 22: I ask NFGx to take some initiative about the situation (make inquiries, send me a replacement, refund, think of SOMETHING) and he refuses, seemingly befuddled.
July 24: NFGx says he will only do anything if the package eventually gets marked lost, otherwise he will take no action.
Aug 17: I finally get a response to my claim with USPS which simply says they have received my claim. I share it with NFGx. No response.
Aug 18: I formally ask for a refund. He refuses unless it is officially marked lost (a process which he has thus far been reticient or outright refused to enter into.) He says that he did in fact file a claim just five days ago, two months after shipping, which is the earliest that AusPost will accept a claim. This is the second time he has claimed to have taken some action without notifying me, and only after I have expressed my frustration. Not sure what to believe.
TLDR: Items lost in post, seller didn't want to make a claim with USPS so I did it, nothing has come of it, seller has refused any action until I asked for a refund today, now he says he did make a claim a few days ago and won't do anything for me until he gets all his money back from shipper.
I've never dealt with a seller who is so unwilling to do anything for the buyer in a case like this, to the point where he wouldn't even make a USPS claim after I asked him to. Never received any offer of any sort of refund, replacement, sharing of the 3d print files, or any kind of half-way measure, and I have been told repeatedly by the seller that I am inexperienced and unreasonable for even considering that any of that should occur.
Sucks for both parties when items get lost in the mail. But to be treated like this when asking for basic responsibility from the seller seems wild to me. Earlier on, I just wanted NFGx to do ANYTHING. I don't believe I was asking for anything unreasonable, despite being told repeatedly that I was. At this point, I don't want to do any business with him anymore, I don't want the items, I just want a refund.
Full transcript below for full transparency and community review.
EDIT: was informed that the uploaded screengrabs are unreadable so here is a google drive link, downloading & zooming in should work:
https://drive.google.com/drive/folders/1c586H4AgO_Balf2TabrBqfe2Ph3m0fGK?usp=sharing
I ordered 5 EZ Swap PCB Holders from @NFGx on June 4, 2026. They shipped them out on June 15th, from Australia to New Mexico, USA. On June 24th, the package stopped moving, in Denver. What has followed has been the strangest experience I've had with a seller on AP.
I've posted the transcripts for full transparency below, but here's a basic summary of salient points:
July 2: I ask NFGx to make an inquiry since the package hadn't moved in over a week
July 3: NFGx tells me he will check with AusPost after the weekend but 1) he is sure they will tell him to deal with USPS and 2) not to worry, what happens in these cases is that the item is moving along but the tracking number isn't
July 6: I ask him to file a claim with USPS to get them looking for the package, which he does not want to do give any of his information to "a business in a country as lax with this stuff as yours." Later that day he says that he has initiated a claim with AusPost.
July 16: NFGx says he heard back from AusPost who told him to file a claim with USPS. I ask him to file a claim with USPS. He doesn't want to, so I get the relevant info from him and file it myself
July 22: I ask NFGx to take some initiative about the situation (make inquiries, send me a replacement, refund, think of SOMETHING) and he refuses, seemingly befuddled.
July 24: NFGx says he will only do anything if the package eventually gets marked lost, otherwise he will take no action.
Aug 17: I finally get a response to my claim with USPS which simply says they have received my claim. I share it with NFGx. No response.
Aug 18: I formally ask for a refund. He refuses unless it is officially marked lost (a process which he has thus far been reticient or outright refused to enter into.) He says that he did in fact file a claim just five days ago, two months after shipping, which is the earliest that AusPost will accept a claim. This is the second time he has claimed to have taken some action without notifying me, and only after I have expressed my frustration. Not sure what to believe.
TLDR: Items lost in post, seller didn't want to make a claim with USPS so I did it, nothing has come of it, seller has refused any action until I asked for a refund today, now he says he did make a claim a few days ago and won't do anything for me until he gets all his money back from shipper.
I've never dealt with a seller who is so unwilling to do anything for the buyer in a case like this, to the point where he wouldn't even make a USPS claim after I asked him to. Never received any offer of any sort of refund, replacement, sharing of the 3d print files, or any kind of half-way measure, and I have been told repeatedly by the seller that I am inexperienced and unreasonable for even considering that any of that should occur.
Sucks for both parties when items get lost in the mail. But to be treated like this when asking for basic responsibility from the seller seems wild to me. Earlier on, I just wanted NFGx to do ANYTHING. I don't believe I was asking for anything unreasonable, despite being told repeatedly that I was. At this point, I don't want to do any business with him anymore, I don't want the items, I just want a refund.
Full transcript below for full transparency and community review.
EDIT: was informed that the uploaded screengrabs are unreadable so here is a google drive link, downloading & zooming in should work:
https://drive.google.com/drive/folders/1c586H4AgO_Balf2TabrBqfe2Ph3m0fGK?usp=sharing
Attachments
Last edited:
