yes, worst customer service I've ever experienced.
Ordered 3 MC Chtulhu's and they charged me 50$ cheapest shipping via FedEx, no reply on email when asking for USPS or something.
Decided to just buy the stuff as I wanted them badly and of course FedEx messed up the delivery.
According their tracking it got delivered and took multiple days for Paradise to even reply to my email when I didn't receive the stuff, after mailing back and forth with them they gave FedEx a call and told me everything was OK and delivered, well f*ck off...
Got in touch with FedEx myself and on the sign off signature I found out the package was delivered to another company in our industrial area which happens to be huge electronis warehouse, so they unpacked it, not looking at the address on the parcel and started cataloging it in their warehouse
Finally got in tough with the logistics department of that company and they found my parts and I could go pick them up, all in all it took me well over a week to track and find my shit.
Mailed back to Paradise and their reply was like; oh well, turned out OK right?
Sorry for the long story, but that's for me reason enough not to order there again unless I really have to
