I ordered both these products on 1/18/21, after I realized this is a pre-order I tried replying to his email to cancel. That email address was a no-reply business address, so the order cancel was returned to my inbox. I just decided to wait it out. It’s now been two months, he charged upfront and has not delivered an item or let anyone know what’s going on. I’ve never complained about any product in the years on this forum. This auxunworks company sucks, at this point just get my order cancelled. If covid or the Chinese New Year is a problem then don’t take money until the pre-order ships. Order #
http://www.axunworks.com/h-account-trackingOrder.html?itemno=SQ202101186763877484
HI, I'm really sorry. This is axun, do you want a refund? I can handle it for you now.
But in the meantime I want to explain it for me. You can send me an email "
axunworks@gmail.com" or send me a message on the site at axunworks.com.
The email you received is an order confirmation email automatically sent by the website system. Just to give back the information to you. So there will be no response in reply.
All my contact information and phone address are listed in the website's return policy.
You can also see my email on the homepage.
axunworks@gmail.com
If you have any questions, you can contact me at any time, including text messages on the axunworks website.
But I did not receive any emails or text messages from the axunworks website.
During the six months of operating the website, I have been actively communicating with buyers, and I will deal with problems and refunds immediately.
So I think we may have some misunderstanding.
axunworks is not a big company, but my personal studio at home. It is a name I named myself, which is good for identification.
I am a person. These products are made by me alone, and most of them are handmade. I am also a gamer and a fan. So I do the best I can. I don't want to make a low-quality product because of fast delivery.
This is not a pre-order, because I have to deal with players from all over the world and need to queue up for production. Although nostalgia is relatively unpopular in itself, there are many nostalgic players all over the world.
Half a year ago, I only made DIY that was sold to China. drfunk2k is a very good person, and he hopes that my product can be shared globally. I told him at the time. This may be a little difficult. Because my ability is limited. And the products are made to be more personalized, mostly handmade products. Delivery time is also an issue. My English is not good, so I basically translate.
But drfunk2k still convinced me. So I have been insisting now, and I’m very happy to get everyone’s appreciation, but the only thing I’m sorry about is not being able to deliver it immediately, because hand-made takes time. Although half of the components of JAMMA Extractor are not hand-soldered, there are JJCBOX among the queued orders. Some manual cables, these are required to be done manually. I am sorry for the delay in time. I saw in the reply that most of you can understand me, but this cannot be an excuse for me, I will do my best.
I also hope that everyone can understand each other before evaluating each other.
I rarely go online on forums. Drfunk2k basically helps me. He is an enthusiastic person. Thank him very much. If you have any questions, please contact me directly:
axunworks@gmail.com
I will work hard to complete the task, thank you for your waiting, trust and support!